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FAQs
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1. How is interest calculated?
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Interest is applied to the daily outstanding balance, including purchases, cash transactions and prior months' interest and fees and charges. The daily interest rate for purchases and cash is calculated by dividing the Annual Percentage Rate by 365.


2. What is my monthly account statement?
Your monthly account statement shows the transactions made on your credit card during the statement period. It will also show any fees or interest charged. You should check your account statement carefully and call ANZ if you have any questions.


3. Can I pay a lump sum to take care of my minimum payments and then pay nothing for the next few months?
No, the minimum monthly payment (or more) needs to be paid each month. If you don't pay anything in a month, you might incur Late Payment Fees. Even if you make a payment before you receive your statement, you may still be required to pay a further minimum amount by the due date on your statement. If you are planning to go away for a while, you can set up a direct debit arrangement like CardPay Direct to ensure your minimum monthly payment is paid. Or nominate someone to make the payment for you. If ANZ does not hear from you regarding a missing payment, we may be forced to close your credit card account.


4. What is a credit limit?
This is the amount you have been approved to spend on your credit card. You must not exceed this limit. Any outstanding balance exceeding the credit limit must be paid immediately and you may be charged an Overlimit Fee. You may request ANZ increase or decrease your credit limit at any time. However an increase will require approval.


5. What is a cash advance?
If you need cash, and you have sufficient available credit, you can use your credit card to obtain a cash advance. Cash advances accrue interest from the day the money is withdrawn, until the outstanding cash advance balance is paid in full. Interest may also be charged from the day of the transaction when you transfer money between accounts and for some BPAY® transactions. (The minimum cash advance available at ANZ ATMs is $20 and a cash advance fee may apply. The minimum amount may vary for overseas cash advances.)

®Registered to BPAY Pty Ltd. ABN 69 079 137 518


6. How can I set up ANZ Internet and Phone Banking services?
To register for ANZ Phone or Internet Banking call 13 22 73 and obtain a Customer Registration Number and Telecode. Then follow the prompts to change your auto-generated Telecode to a Telecode number of your choice, between four to seven digits long. To register for ANZ Internet Banking, visit www.anz.com and register using your Customer Registration Number (CRN) and Telecode. You will then be prompted to select a password.

For more detailed information on how credit cards and credit card repayments work, please refer to the 'How Credit Cards Work' brochure available at any ANZ branch.


7. What are exception fees?
In relation to credit cards, exception fees include Overlimit and Late Payment Fees that may be applied to your credit card account. An Overlimit Fee could be charged to your account when you make a purchase or cash advance, or have a recurring payment, which takes your outstanding balance over the credit limit. A Late Payment Fee could be charged if you do not pay at least the minimum amount as indicated on your monthly statement by the due date. In either case a fee of $35 may be added to your account. If you hold an ANZ Access Basic account, a fee of only $10 may apply. For information on eligibility for an ANZ Access Basic account please go to www.anz.com or your local ANZ branch.

ANZ only charges one Overlimit Fee in any one monthly statement cycle, but you must pay any over limit amounts immediately. When you receive your credit card, we'll make sure you have clear and simple information about the exception fees that apply. This information is also available on www.anz.com

From 1 December 2007, you will be able to request that where possible, electronically authorised purchases and cash transactions are not processed if they will cause you to exceed your credit card limit. To arrange this please visit www.anz.com or call 13 22 73 after 1 December 2007.


Personality Quiz
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Do you consider yourself 'Financially Astute' or the 'Last of the Big Spenders' when it comes to managing your credit card?

Take the credit card personality test to find out how you rate yourself.
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Poll
Do you know the interest rate for purchases on your credit card without referring to your statement?1

 
1 Information provided will not be used to assess individual's credit history and is not linked to individuals in anyway. Participants will remain completely anonymous. Information will be collected at an aggregate level and used for research purposes only.

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ANZ's colour blue is a trade mark of ANZ. Any advice does not take into account your personal needs and financial circumstances and you should consider whether it is appropriate for you.

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